Refund policy

Return and Refund Policy

Every Lumina plan comes with a money-back guarantee. The length of the guarantee matches the length of the plan you bought.

• The Trial, 1 bottle, 30 nights: 30-night guarantee.
• The Protocol, 2 bottles, 60 nights: 60-night guarantee.
• The Full Course, 3 bottles, 90 nights: 90-night guarantee.

Every guarantee period begins on the date your order is delivered.

The guarantee, for products you have used

One bottle lasts 30 nights. Dark spots need longer than that to judge. That is why the window grows with the plan.

To claim the guarantee, two things need to be true. You used Lumina as directed, and you finished the window your plan covers. So 30 nights on The Trial, 60 nights on The Protocol, 90 nights on The Full Course.

If you have done that and your skin is not better, email us at hello@reflorealabs.com before your window closes. Include your order number and tell us what happened. We refund you in full.

You do not send anything back, and you keep the bottles.

The guarantee covers the original purchaser and orders bought directly from Reflorea Labs. Products bought from anyone else are not covered.

Any written guides or email programs included with your plan are yours to keep after a refund.

Standard returns, for unopened bottles

If you changed your mind, you can return an unopened bottle within 30 days of delivery.

The bottle has to come back the way it arrived: unopened, unused, safety seal intact, in its original packaging.

Email hello@reflorealabs.com first and we will send you return instructions and the address to use. Anything sent back without us agreeing to it first cannot be accepted.

Once your return reaches us, we refund the price of the bottle. Return postage is yours to cover, and the original shipping charge is not refunded.

If your order arrives damaged or wrong

Check your order when it arrives. If the product is damaged or defective, or if we sent you the wrong thing, email us straight away.

If the mistake is ours, we cover it. We send a prepaid return label if anything needs to come back, and we put it right.

What we cannot take back

Opened or used bottles outside the guarantee window that applies to your plan. This is a cosmetic product, so we cannot resell it once it has been opened.

Anything bought from a reseller rather than from us.

How refunds are paid

Guarantee claims are refunded to your original payment method within 5 business days of approval. Nothing needs to be returned first.

Standard returns are refunded to your original payment method within 10 business days of us receiving and checking the bottle.

Your bank or card provider may take longer to post it to your account. If more than 15 business days have passed since we approved your refund and you still have not seen it, email hello@reflorealabs.com.