Refund policy

Return and Refund Policy

We stand behind the quality of our products and want you to be completely satisfied with your purchase. That is why every Lumina plan includes a Results Guarantee based on the plan purchased:

• The 30-Night Starter includes a 30-day Results Guarantee.
• The 60-Night Protocol includes a 60-day Results Guarantee.
• The 90-Night Protocol + Maintenance includes a 60-day Results Guarantee.

All guarantee periods begin on the date your order is delivered.

Our Results Guarantee (For Used Products)

We are confident in our formulations. If you have used Lumina consistently as directed and are not satisfied with your experience, you may request a refund within the guarantee period applicable to your plan:

• 30-Night Starter: Within 30 days of delivery.
• 60-Night Protocol: Within 60 days of delivery.
• 90-Night Protocol + Maintenance: Within 60 days of delivery.

To claim the Results Guarantee, please contact us at hello@reflorealabs.com before the applicable guarantee period expires. Include your order number and brief feedback about your experience.

Unlike a standard return, the Results Guarantee applies to products that have been opened and used. It can also apply if you have finished a bottle during your Lumina ritual.

No return shipping is required for an approved Results Guarantee claim, and you may keep the bottles.

The Results Guarantee applies only to the original purchaser and to orders purchased directly from Reflorea Labs. Products purchased through unauthorized resellers are not eligible.

Standard Returns (For Unopened Products)

If you simply changed your mind, we accept standard returns within 30 days of delivery.

To qualify for a standard return, the product must be in the same condition in which you received it: unopened, unused, with all original safety seals fully intact, and in its original packaging.

How to Start a Return

To start a Results Guarantee claim or standard return, contact us at hello@reflorealabs.com.

For a Results Guarantee claim, no product return is required once the claim has been approved.

For an accepted standard return, our team will provide return instructions and the authorized U.S. fulfillment center address to which your package must be sent.

Items sent back without first requesting and receiving return authorization by email will not be accepted.

Customers are responsible for the shipping costs associated with standard returns unless the product arrived damaged, defective, or incorrect. Results Guarantee claims do not require return shipping.

Damages and Issues

Please inspect your order when it arrives and contact us immediately if the product is defective or damaged, or if you receive the wrong item.

If the error is on our end, we will provide a prepaid return shipping label when a physical return is required and will work to make the situation right.

Exceptions / Non-Returnable Items

Outside of the applicable 30-day or 60-day Results Guarantee, we cannot accept returns of opened or used cosmetic products for health and hygiene reasons.

Products purchased through unauthorized resellers are not eligible for returns or refunds through Reflorea Labs.

Refunds

For an approved Results Guarantee claim, we will initiate the refund to your original payment method within 5 business days. No physical product return is required.

For a standard return, we will notify you after the returned product has been received and inspected. If the return is approved, the refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at hello@reflorealabs.com.